Has the JBL amplifier in your Toyota Landcruiser Prado Kakadu stopped working? Has the car gone silent with no music? Or is there a loud banging/popping sound? Or maybe there’s just static coming from the speakers?
Common Faults/Issues No Sound Popping Or Crackling Sound Through Speakers
If you have a Toyota Prado Kakadu, or even a Landcruiser Sahara from around the ages of 2008-2012 and have lost audio, the video below might help you figure out what is going on in order to repair it back to working order. There is a diagnosis menu built into the screen which can point you in the direction of the fault. These audio systems are a highly complex system that requires all modules fitted to the car to be present and functional. If any of the modules stop working or are removed you will lose sound.
To access the menu 1) Have the radio on and display up 2) Press and HOLD the “Info” button while turning the headlights on-off 3 times 3) Press “Failure Diagnosis” then “System Check” 4) If “MOST” is orange, press it, this will then tell you the fault 5) To exit, press and hold “DISP” or simply turn the car off and on again
EMV = Display Audio = CD Stacker below the display AMP = Amplifier under your sear RSE = Rear Seat Entertainment (Roof-mounted monitor) DTE = Digital TV Tuner
Yours may have other devices on the display. The unit you will be concerned about is any unit that is: NCON = Not Connected NRES = Not Responding
If you are unsure what is on the screen, you are welcome to take a photo of the menu and email through to us or give us a call and we can assist
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The Repair Procedure
Ready to get your stereo repaired? There are two possible steps; read on
Australia Wide – If you’re not a local to us The majority of our repairs turn up at our workshop in a box and leave in a box so we are custom to this method. The method is usually as follows
Contact us by our contact form or by phone to answer any questions you may have with your stereo before sending or just send away! (With our repair form in the box so we know who’s radio it is when it arrives)
Removing the stereo out of your car. You can get your local auto-mechanic or auto-electrician to remove your stereo, a friend or even take it out yourself! We may have a removal video for your stereo.
Pack your stereo in a box with plenty of packing material to protect it – It may have an issue but you still want it to turn up safe. Make sure you have filled out our Mail-In form and placed in the box (You can find it on this page). Once filled out, our system will automatically email you your repair form to put in the box. If you can’t print the form, the email provides information on what to put in the box.
Send it off to us, once arrived we book in and start the diagnosis/repair process. From here we will be in contact along the repair process
Once repaired, tested and payment finalised we freight your unit straight back to you.
Locals If you’re a local to us you can drop the Stereo off at our workshop if already removed from the car, or we can book a time for you to bring the car to us to have the Stereo removed. Please call us on 1300 211 773 to confirm a booking. Sometimes we can have an exchange unit available for on the spot repairs, otherwise, we would remove the radio from your car and set you on your way with your car minus the stereo for repairs.
Want some information? Call us on 1300 211 773 or fill out the form below to get in contact with us. Please give as much information as you can and we will get back in touch. You can also upload a photo if you like
Ready to send it in for repair? Fill out the form below and we will email through a form for you to put in the box when sending it to us! Otherwise, you can find a printable form at the bottom of the page