Last Updated 10/06/2026
This Privacy Policy explains how Supertech Electronics Pty Ltd (ACN 634 451 933) (STE, we, us, our) collects, holds, uses and discloses personal information.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include details such as your name, phone number, email address, postal address, repair details, vehicle details, payment records, CCTV images, phone call recordings, emails and other information you provide to us.
Where we refer to “website”, we mean www.electronicrepairs.com.au.
This Privacy Policy may be updated from time to time. Any changes will be published on our website or provided by email notice where appropriate.
ABOUT US
Supertech Electronics Pty Ltd is registered in Queensland, Australia with Australian Company Number 634 451 933.
Our contact address is 4/8 Distribution Court, Arundel QLD 4214.
Our repair email address is tech [at] electronicrepairs.com.au
THE INFORMATION WE COLLECT
We may collect personal information when you:
- submit a repair form, quote request or booking request;
- contact us by phone, email, website form, post, social media or in person;
- send or drop off equipment for inspection or repair;
- request a quote, invoice, warranty assessment or repair update;
- subscribe to mailing lists or newsletters;
- deal with us as a customer, supplier, contractor or business contact;
- attend our premises; or
- otherwise provide information to us.
The information we collect may include your name, phone number, email address, postal address, repair form details, job number, vehicle details, registration number, VIN where provided, fault descriptions, repair history, technician notes, photos or videos of the supplied unit, invoice and payment records, freight and tracking details, emails, SMS or other correspondence, and any other information reasonably required to provide our services.
Some electronic units may contain stored user data, settings, paired phones, addresses, navigation history, radio presets or other personal information. We generally do not intentionally access, copy or use this information unless it is reasonably required for inspection, diagnosis, repair, testing, data recovery, programming, or to confirm the reported fault.
We use CCTV at our premises for security, workplace health and safety, theft prevention, incident investigation, staff and visitor safety, and protection of customer goods.
CCTV recordings are stored securely and are generally retained for approximately 60 days, unless required for a longer period to investigate an incident, resolve a dispute, protect our rights, assist law enforcement, or comply with legal obligations.
Phone calls may be recorded for accuracy, training, quality control, dispute resolution, and to maintain accurate records of quotes, repair instructions, customer approvals and other communications.
We may collect information about how visitors use our website and online systems.
Where we use third-party analytics tools such as Google Analytics, this information is generally collected in an anonymised or aggregated form and may include information such as pages visited, device type, browser type, referral source, general location information, and time spent on pages.
Our internal website and repair-management systems may collect information that is not anonymised. This may include information such as IP addresses, timestamps, pages or forms accessed, repair form submissions, customer details entered into forms, job numbers, communication history, system logs, user actions, and other information required to operate, secure, audit and improve our repair services and business systems.
In our email newsletters or automated emails, we may collect information about email delivery, opens, clicks, unsubscribes and other engagement data.
You may choose not to provide certain personal information. However, if you do not provide information reasonably required for a repair, quote, warranty claim, payment, freight, or customer communication, we may not be able to provide the requested service.
HOW WE USE YOUR INFORMATION
We may use personal information to:
- respond to enquiries and provide quotes;
- create and manage repair bookings, job records and invoices;
- inspect, diagnose, repair, test and return supplied equipment;
- contact you about quotes, approvals, payments, warranty claims, freight and repair updates;
- verify repair history, warranty status, customer instructions and approvals;
- arrange freight, courier bookings and delivery tracking;
- process payments and maintain accounting records;
- operate and improve our website, systems and customer communications;
- send newsletters or marketing communications where permitted, including unsubscribe options where required;
- maintain security, workplace health and safety, CCTV records and incident records;
- operate our internal systems, manage repair records, maintain audit trails, troubleshoot technical issues, detect misuse or security issues, and protect our business, staff, customers and customer goods;
- resolve disputes, recover debts, protect our legal rights and respond to legal or regulatory requirements; and
- comply with our internal policies, insurance, accounting, taxation and legal obligations.
STORAGE OF YOUR INFORMATION
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include physical security at our premises, controlled access to job records, staff access limits, password-protected systems, cloud-based business software, secure backups, CCTV controls, and other reasonable administrative, technical and physical safeguards.
We retain personal information for as long as reasonably required for the purpose it was collected, including repair history, warranty records, accounting, taxation, legal, insurance, dispute resolution and legitimate business purposes.
HOW WE SHARE YOUR INFORMATION
We may disclose personal information where reasonably necessary for our business operations, including to:
- courier and freight companies;
- payment processors and banks;
- cloud software providers, website hosts, email providers, IT support and security providers;
- accounting, bookkeeping, legal, insurance and other professional advisers;
- debt recovery providers where required;
- related businesses or entities under common ownership or control;
- government, regulatory or law enforcement bodies where required or permitted by law;
We generally require third parties to maintain appropriate security to protect your information from unauthorised access, misuse or disclosure.
Some of our service providers may store or process information using cloud systems or servers located outside Australia. Where this occurs, we take reasonable steps to use reputable providers and protect the information in accordance with applicable privacy obligations.
COOKIES
We use cookies and similar technologies to operate our website, remember preferences, improve functionality, analyse website traffic and understand how visitors use our website.
Cookies are small text files placed on your computer or mobile device when you browse a website. Cookies may allow our website to recognise your browser, remember preferences, and collect technical or usage information.
You can disable cookies in your browser settings. If you disable cookies, some parts of the website may not work correctly.
By continuing to use our website without changing your browser settings, you consent to our use of cookies.
Access, correction, concerns and complaints
You may contact Supertech Electronics to request access to, or correction of, personal information we hold about you.
We may need to verify your identity before providing access or making corrections. We may refuse access or correction where permitted by law, for example where the request is unreasonable, would affect the privacy of others, relates to legal proceedings, or where we are legally required to retain the information.
If you have a concern or complaint about how we have handled your personal information, please contact us first using the contact details in this Privacy Policy. We will review your concern and aim to respond within a reasonable time.
If you are not satisfied with our response, or we do not respond within 30 days, you may contact the Office of the Australian Information Commissioner.
Office of the Australian Information Commissioner
Phone: 1300 363 992
Website: https://www.oaic.gov.au/
Data breaches
If we become aware of a data breach involving personal information, we will assess the incident and take reasonable steps to contain and respond to it.
Where required by law, including under the Notifiable Data Breaches scheme if it applies to us, we will notify affected individuals and the Office of the Australian Information Commissioner.