Last Updated 10/06/2026
These terms and conditions (Warranty Terms & Conditions) set out the ways in which Supertech Electronics Pty Ltd (ACN 634 451 933) (STE, we, us, our), guarantee our repair parts and workmanship. These terms & conditions have been prepared in compliance with the Australian Consumer Law (ACL). This information will help you understand how our special conditions and warranties apply to the goods we repair.
Where we refer to ‘website’ here it is a reference to www.electronicrepairs.com.au
These Terms & Conditions may be updated and any such changes will either be updated on our website or by email notice to you.
We take pride in providing high-quality, cost-effective repairs. Our goal is to return your product to working condition as efficiently as possible while maintaining the highest technical standards.
ABOUT US
STE is registered in Queensland, Australia with Australian Company Number 634 451 933.
Our contact address is 4/8 Distribution Court, Arundel QLD 4214. Email: tech [at] electronicrepairs.com.au
This email address has been disguised only to stop unwanted automatic web detection of our address.
Australian Consumer Law and ACCC information
These Terms & Conditions should be read together with our Repair Scope, Warranty & Consumer Guarantee Information page, which explains repair scope, pre-inspection estimates, repair warranty, consumer guarantees, older electronic units, and repair notices:
https://electronicrepairs.com.au/repair-scope-warranty-consumer-guarantee-information/
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights a customer may have under the Australian Consumer Law.
For general information about Australian Consumer Law, customers may refer to the following ACCC resources:
- Consumer guarantees: https://www.accc.gov.au/consumers/buying-products-and-services/consumer-rights-and-guarantees
- Warranties: https://www.accc.gov.au/consumers/buying-products-and-services/warranties
- Repair notices: https://www.accc.gov.au/business/problem-with-a-product-or-service-you-sold/repair-notices
- Pricing: https://www.accc.gov.au/business/pricing/setting-prices-whats-allowed
These resources are provided for general information only. Each repair will be assessed based on the unit supplied, the reported fault, the quoted repair scope, these Terms & Conditions, and any applicable obligations under Australian Consumer Law.
Repair Risks
Electronic components naturally age and can fail without warning. While every effort is made to handle all units with care, electronic repairs carry inherent risks. For example, a component may fail during testing, diagnosis, disassembly, rework, soldering, programming, or other repair processes.
Some units may already be fragile, heat affected, previously repaired, liquid damaged, physically damaged, corroded, tampered with, or close to failure before they are received by Supertech Electronics. In some cases, a unit may be beyond repair or may fail further during inspection or repair due to its existing condition.
Repairs on units with glued-on screens may involve carefully separating or prying the screen to access internal components. Screens and glass panels are delicate and may crack or break during this process, even when reasonable care is taken.
To the extent permitted by law, Supertech Electronics is not responsible for failures, damage, or loss caused by the pre-existing condition of the unit, age-related component failure, inherent repair risks, previous damage, previous repair attempts, liquid ingress, corrosion, incorrect prior installation, freight damage, or faults outside our control.
Nothing in this section excludes, restricts, or modifies any rights a customer may have under the Australian Consumer Law, including where services are required to be provided with due care and skill.
Communication
All repair updates, notifications, and invoices will be sent via email to the address provided on your repair form. Customers are responsible for ensuring their contact details are correct and emails are not filtered by spam systems.
Estimates
Our pre-inspection quotes, including verbal, phone, website or email quotes given without physical inspection, are based on previous repairs of similar models and faults. If STE has given you a pre-inspection quote without physically inspecting your unit, the quoted price is a pre-inspection estimate only. It is not a price guarantee until our technicians have inspected the unit and confirmed the exact brand, model, reported fault, and repair requirements.
If our pre-inspection quotes do not match our technician’s diagnosis, we will contact you with the correct price before we proceed with your repair.
A minimum inspection fee of $140 per unit (incl GST) applies if repairs are not carried out for any reason, including but not limited to:
- no fault found,
- customer declines the repair quote,
- parts unavailable, or
- damage determined to be beyond repair.
This fee covers technician time for testing, disassembly / reassembly, and report preparation.
The inspection fee is generally not charged as a separate fee where the customer authorises the quoted repair and the repair is carried out.
If you require a formal written quote for your repair, we must physically inspect the unit and confirm the details and fault. This inspection process will incur an inspection fee of $140 per unit.
Estimate and Repair Time
Every repair is different, and turnaround times can vary depending on the fault, availability of parts, and current workshop workload. Any timeframe provided when a repair is booked in or acknowledged is an estimate only and should not be taken as a guaranteed completion date.
Repairs are generally completed in the order they are received, however in some cases diagnostic complexity or parts delays may extend this timeframe. No exact timeframe can be confirmed until a technician has inspected and assessed the unit.
Supertech Electronics always aims to complete repairs as quickly as possible while maintaining the quality and accuracy of our work.
While some customers may request an urgent turnaround, every repair we receive is important and time-sensitive to its owner. Placing one repair ahead of others would be unfair to customers who submitted their units earlier. We therefore process all repairs in the order they are received, though we will always do our best to assist where possible within reason and fairness to all customers.
Warranty
Our repair warranty is a return-to-base warranty on the repair work carried out by Supertech Electronics. It is provided in addition to any rights a customer may have under the Australian Consumer Law.
To the extent permitted by law, Supertech Electronics is not liable for special, indirect, or consequential losses arising from the repair, inspection, handling, freight, installation, or use of the unit, including vehicle downtime, loss of data, loss of income, business interruption, third-party labour, removal/refit costs, troubleshooting costs, or reprogramming costs, unless otherwise required under Australian Consumer Law or agreed by Supertech Electronics in writing.
This warranty is limited to the original customer only. It cannot be transferred or assigned to third parties unless the intent to transfer to a third party is expressly indicated in a purchase order and/or warranty-processing arrangements have been agreed upon in writing by STE.
We do not warrant any removal, installation, maintenance, or service of the repaired products not performed by STE, nor does it warrant the use of products with unapproved ancillary products.
All items repaired by STE are warranted to be free from defects in materials replaced and workmanship performed for (12) months. STE will correct any defects in material or workmanship of repairs that appear within twelve (12) months, from the calendar date of the original repair invoice.
Exceptions to the (12) months warranty are:
- Diagnosis fees where no repair is carried out
- Repairs where no parts are replaced and only an inspection fee was applied
- Repairs were carried out using customer supplied parts
- Repairs were carried out on equipment that has ingress of water or any fluid like substance.
- Where stated on the invoice that the warranty period has been voided or changed
The warranty only covers the fault or faults repaired by the technician during the original diagnosis and repair. It does not cover unrelated faults, new faults, or intermittent faults that were not present during the original assessment and were not part of the quoted repair.
STE will repair any defective repair, provided that our analysis and/or inspection disclose that such defects have developed under normal and proper use.
This warranty does not cover liquid or particulate ingress, extreme temperature and humidity, misuse, neglect, accident or improper installation, or units that have been modified, altered, or repaired by anyone except STE unless otherwise stated in writing. If a product has been tampered with (e.g.; warranty seal has been removed, evidence of internal tamper, wrong cable has been plugged in), the warranty will be void. The warranty is a return-to-base warranty. Freight to STE is the customer’s responsibility. STE will organise freight back to the customer unless the customer originally organised their own return freight. A charge of $140.00 per unit, will be applied for testing any returned repairs which are not defective or has a void warranty.
To claim warranty service, the unit must be returned to Supertech Electronics for inspection along with a copy of the original invoice. Freight to our facility is the customer’s responsibility
STE will not accept responsibility for any invoiced goods or services that are not covered by a STE written purchase order. Under no circumstance does STE agree to pay for labour or any other related expenses associated with the removal, refit, troubleshooting and/or reprogramming of our repair without prior specific written authorization.
STE is not liable for any loss of data during the repair or servicing of your unit. We do not guarantee the recovery of any device/storage media. We recommend backing up your personal data and or removing all media and memory cards that are not essential to the operation of your system.
OUR PAYMENT TERMS
Our preferred method of payment is via credit card. All credit card payments incur a 1% surcharge. This includes VISA, VISA debit, MasterCard, and MasterCard debit. We do not accept American Express (AMEX) due to high merchant fees.. If you don’t like paying surcharges, we can supply you with bank details for an EFT transfer. This process may take a little longer for funds to clear before we can send back your repair. Please note that repairs will not be released or dispatched until cleared funds have been received.
Third-Party Payments – Payments are the responsibility of the primary contact of the repair. The primary contact of the repair can not be altered after the repair is received, so please be sure that the person who is paying the invoice is the primary contact of the repair. STE does not deal with third-party payers. If you are dealing with a third party (like an insurance company or a car dealer), it is the primary contact’s responsibility to forward all correspondence and the invoice to their payer for payment. STE will not follow up with third parties for correspondence, approval of quotes, or payments.
Release of goods– Equipment will not be released until full payment has been received.
Split Payments – We do not alter invoices or split repair costs over multiple parties.
Shipping Policy
Customers are responsible for ensuring their item is adequately protected for transport to STE. Damage in transit to us is the sender’s responsibility.
All boxes received will be broken down, cut up, and disposed of the moment they are received. All packaging will also be disposed of. Please ensure you do not send any packaging (Such as towels, shirts etc..) that you would like returned.
Freight times are an estimation only and may vary depending on the freight company, your location, weight of the package and time of year (Such as Christmas Time)
We will send your unit back via the most time-efficient vs. cost-effective carrier that is presented to us at the time of packaging. Your unit will be bubble wrapped and packed into a new box for the journey back to you.
Unless otherwise arranged, Supertech Electronics will package and ship repairs using our nominated courier services.
Once the courier collects the parcel, responsibility for loss, damage, or delay in transit generally rests with the carrier, except where the issue was caused by a failure by Supertech Electronics to use reasonable care when packaging or arranging the freight.
Customers who prefer to use their own courier may do so; however, units will be handed over unpacked unless a packing fee is paid.
If we assist in arranging your courier pickup, this is done as a courtesy only and at the customer’s risk.
Our warranty is a return-to-base warranty. Freight to STE is the customer’s responsibility. STE will organise freight back to the customer unless the customer originally organised their own return freight.
Abandoned Goods
After 6 months, uncollected goods may be disposed of or sold to recover costs in accordance with applicable law, including the Disposal of Uncollected Goods Act 1967 where applicable.
Once we advise that your unit is ready for collection or dispatch, storage fees may apply after 45 days.
Notification will be deemed given when we send email confirmation to the address provided on the repair form.
Storage fees are currently $44 per month (incl GST) and may change without notice.
Where possible, STE will send at least one reminder before applying storage fees or disposing of uncollected goods.
Repair Notice under the Australian Consumer Law
https://www.accc.gov.au/business/treating-customers-fairly/repairs-spare-parts
User Generated Data
During the process of repair, some or all of your stored data may be lost. Please ensure that you have saved this data elsewhere prior to repair
Refurbished goods or parts
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.