Last Updated 05/11/2025
These terms and conditions (Warranty Terms & Conditions) set out the ways in which Supertech Electronics Pty Ltd (ACN 634 451 933) (STE, we, us, our), guarantee our repair parts and workmanship. These terms & conditions have been prepared in compliance with the Australian Consumer Law (ACL). This information will help you understand how our special conditions and warranties apply to the goods we repair.
Where we refer to ‘website’ here it is a reference to www.electronicrepairs.com.au
These Terms & Conditions may be updated and any such changes will either be updated on our website or by email notice to you.
We take pride in providing high-quality, cost-effective repairs. Our goal is to return your product to working condition as efficiently as possible while maintaining the highest technical standards.
ABOUT US
STE is registered in Queensland, Australia with Australian Company Number 634 451 933.
Our contact address is 4/8 Distribution Court, Arundel QLD 4217. Email: tech@ our website address above. This is electronicrepairs.com.au. This email address has been disguised only to stop unwanted automatic web detection of our address.
Repair Risks
Electronic components naturally age and can fail without warning. While every effort is made to handle all units with care, electronic repairs carry inherent risks — for example, a component may fail during testing or rework. In the rare event that further damage occurs during the repair process, STE cannot be held liable.
Electronic repairs are unpredictable. Your device may be beyond repair or maybe permanently damaged during the repair process and rendered useless. All care is taken whilst repairing your device however, in the unlikely event that your unit suffers from further damage occurring during the repair process, STE accepts no liability.
Repairs on units with glued-on screens involve prying the screen to access internal components. Screens are very delicate and can crack or break during the prying process. We are highly experienced, the risk of screen breaking is minimal, but glass can break. This risk is not covered by STE.
Communication
All repair updates, notifications, and invoices will be sent via email to the address provided on your repair form. Customers are responsible for ensuring their contact details are correct and emails are not filtered by spam systems.
Estimates
Our pre-inspection quotes (verbal, phone, website or email quotes with no physical inspection) are based on previous repairs of similar models. If STE has given you a pre-inspection quote without physically inspecting your unit, the quoted price is only a suggestion. We endeavour to give you the most accurate estimation, and in most cases, our pre-inspection estimations are very accurate, but this service is not a price guarantee until our technicians have inspected the unit and confirmed the exact brand, model and reported fault.
If our pre-inspection quotes do not match our technician’s diagnosis, we will contact you with the correct price before we proceed with your repair.
A minimum inspection fee of $140 per unit (incl GST) applies if repairs are not carried out for any reason, including but not limited to:
- no fault found,
- customer declines the repair quote,
- parts unavailable, or
- damage determined to be beyond repair.
This fee covers technician time for testing, disassembly / reassembly, and report preparation.
The fee is not charged only when the customer authorises the full repair to proceed.
If you require a formal written quote for your repair, we must physically inspect the unit and confirm the details and fault. This inspection process will incur an inspection fee of $140 per unit.
Estimate and Repair Time
Every repair is different, and turnaround times can vary depending on the fault, availability of parts, and current workshop workload. Any timeframe provided when a repair is booked in or acknowledged is an estimate only and should not be taken as a guaranteed completion date.
Repairs are generally completed in the order they are received, however in some cases diagnostic complexity or parts delays may extend this timeframe. No exact timeframe can be confirmed until a technician has inspected and assessed the unit.
Supertech Electronics always aims to complete repairs as quickly as possible while maintaining the quality and accuracy of our work.
While some customers may request an urgent turnaround, every repair we receive is important and time-sensitive to its owner. Placing one repair ahead of others would be unfair to customers who submitted their units earlier. We therefore process all repairs in the order they are received, though we will always do our best to assist where possible within reason and fairness to all customers.
Warranty
STE accepts no liability and responsibility for any special, indirect, or consequential damages or any further loss of any kind whatsoever resulting from the repair of your item. The customer’s sole and exclusive remedy and the limit of our liability for any loss whatsoever, shall not exceed the repair price excluding any payment surcharges paid by the customer for the service to which a claim is made.
This warranty is limited to the original customer only. It cannot be transferred or assigned to third parties unless the intent to transfer to a third party is expressly indicated in a purchase order and/or warranty-processing arrangements have been agreed upon in writing by STE.
We do not warrant any removal, installation, maintenance, or service of the repaired products not performed by STE, nor does it warrant the use of products with unapproved ancillary products.
All items repaired by STE are warranted to be free from defects in materials replaced and workmanship performed for (12) months. STE will correct any defects in material or workmanship of repairs that appear within twelve (12) months, from the calendar date of the original repair invoice.
Exceptions to the (12) months warranty are:
- Diagnosis fees where no repair is carried out
- Repairs where no parts are replaced and only an inspection fee was applied
- Repairs were carried out using customer supplied parts
- Repairs were carried out on equipment that has ingress of water or any fluid like substance.
- Where stated on the invoice that the warranty period has been voided or changed
STE will not offer warranty on any faults that do not occur at the time of testing and diagnosis. The warranty only covers fault(s) repaired by the technician during the initial diagnosis and repair. Misuse, rough handling and damage including freight damage to and/or from STE will not be covered by our warranty. The warranty covers labour and invoiced parts supplied by STE only. If additional parts are required that were not originally replaced, there will be additional charges for these parts.
STE will repair any defective repair, provided that our analysis and/or inspection disclose that such defects have developed under normal and proper use.
This warranty does not cover liquid or particulate ingress, extreme temperature and humidity, misuse, neglect, accident or improper installation, or units that have been modified, altered, or repaired by anyone except STE unless otherwise stated in writing. If a product has been tampered with (e.g.; warranty seal has been removed, evidence of internal tamper, wrong cable has been plugged in), the warranty will be void. The warranty is a return-to-base warranty. Freight to STE is the customer’s responsibility. STE will organise freight back to the customer unless the customer originally organised their own return freight. A charge of $140.00 per unit, will be applied for testing any returned repairs which are not defective or has a void warranty.
To claim warranty service, the unit must be returned to Supertech Electronics for inspection along with a copy of the original invoice. Freight to our facility is the customer’s responsibility
STE will not accept responsibility for any invoiced goods or services that are not covered by a STE written purchase order. Under no circumstance does STE agree to pay for labour or any other related expenses associated with the removal, refit, troubleshooting and/or reprogramming of our repair without prior specific written authorization.
STE is not liable for any loss of data during the repair or servicing of your unit. We do not guarantee the recovery of any device/storage media. We recommend backing up your personal data and or removing all media and memory cards that are not essential to the operation of your system.
Except as required under the Australian Consumer Law, STE’s liability is limited to the cost of the repair service performed. We are not responsible for consequential losses, including but not limited to business interruption, data loss, or vehicle downtime.
OUR PAYMENT TERMS
Our preferred method of payment is via credit card. All credit card payments incur a 1% surcharge. This includes VISA, VISA debit, MasterCard, and MasterCard debit. We do not accept American Express (AMEX) due to high merchant fees.. If you don’t like paying surcharges, we can supply you with bank details for an EFT transfer. This process may take a little longer for funds to clear before we can send back your repair
Third-Party Payments – Payments are the responsibility of the primary contact of the repair. The primary contact of the repair can not be altered after the repair is received, so please be sure that the person who is paying the invoice is the primary contact of the repair. STE does not deal with third-party payers. If you are dealing with a third party (like an insurance company or a car dealer), it is the primary contact’s responsibility to forward all correspondence and the invoice to their payer for payment. STE will not follow up with third parties for correspondence, approval of quotes, or payments.
Release of goods– Equipment will not be released until full payment has been received.
Split Payments – We do not alter invoices or split repair costs over multiple parties.
Shipping Policy
Customers are responsible for ensuring their item is adequately protected for transport to STE. Damage in transit to us is the sender’s responsibility.
All boxes received will be broken down, cut up, and disposed of the moment they are received. All packaging will also be disposed of. Please ensure you do not send any packaging (Such as towels, shirts etc..) that you would like returned.
Freight times are an estimation only and may vary depending on the freight company, your location, weight of the package and time of year (Such as Christmas Time)
We will send your unit back via the most time-efficient vs. cost-effective carrier that is presented to us at the time of packaging. Your unit will be bubble wrapped and packed into a new box for the journey back to you.
Unless otherwise arranged, Supertech Electronics will package and ship repairs using our nominated courier services.
Once the courier collects the parcel, responsibility for loss or damage in transit rests with the carrier. We cannot accept any liability for damage in transit or for any delays that may arise.
Customers who prefer to use their own courier may do so; however, units will be handed over unpacked unless a packing fee is paid.
If we assist in arranging your courier pickup, this is done as a courtesy only and at the customer’s risk.
Our warranty is a return-to-base warranty. Freight to STE is the customer’s responsibility. STE will organise freight back to the customer unless the customer originally organised their own return freight.
Abandoned Goods
The Disposal of Uncollected Goods Act 1967 covers inspection, custody, storage, repair and other treatment of goods. Under this Act, uncollected goods may be sold six months after the date on which they were ready for collection.
Once we advise that your unit is ready for collection or dispatch, storage fees may apply after 45 days.
Notification will be deemed given when we send email confirmation to the address provided on the repair form.
Storage fees are currently $44 per month (incl GST) and may change without notice.
After 6 months, uncollected goods may be disposed of or sold to recover costs in accordance with Australian Consumer Law.
Where possible, STE will send at least one reminder before applying storage fees or disposing of uncollected goods.
Repairs & spare parts
https://www.accc.gov.au/business/treating-customers-fairly/repairs-spare-parts
User Generated Data
During the process of repair, some or all of your stored data may be lost. Please ensure that you have saved this data elsewhere prior to repair
Refurbished goods or parts
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.